We’ve had another busy week in the Digital Team, with some rain, some sunshine and a few of the team on annual leave. Here’s what we’ve been up to this week… A screenshot showing the new webpage changes in English and Welsh

Improving content in line with user behaviour

This week, Laura has made some iterations to the ‘using land we manage’ web pages. Previously we had a link to an external organisation for users who needed help setting up community projects on land we manage. However the link was in a prime location and users were using it to ask more general enquiry type questions that should be coming to our customer hub.

With help from Lucinda and Sam, Laura created a new page for people that need help with community projects - this includes a simply enquiry form which is sent to the external organisation we work with.

Hopefully this makes things clearer for users and helps solve the problem.

New and improved bird licensing content

Phil, Sam and Laura published the new Bird licensing pages.

The restructure follows the standard pattern that we are using across the website. While the content itself hasn’t really changed, it’s the first step of what is a really big piece of work to improve the species permitting content on the website. The next step is to publish the fish-eating bird content in a couple of week time. 

This is what the content looked like before and after.   The bird licensing content restructured with natural headings to break up topic groups

Other things we’ve been working on…

  • Lucinda is mid innovation sprint with the flood product team. She has done a deep dive into flood and emergency alerting in Canada, China and Australia and is now moving on to explore how we might use location to tailor a more personalised service for users
  • The publishing team have been busy with lots of longer-running projects recently: bug/2i checking smart surveys, refreshing intranet pages for the procurements and pensions teams, and working on some very chunky annual reports
  • Kim has also been learning how to publish protected site documents, and now has god-tier status on Hornbill
  • Mary has been redeveloping the staff benefits web page ready for the launch of the new e-recruitment system
  • Sophie published important guidance and new forms on our website to support people looking to change a permit for a radioactive substances site

  • Laura and Sophie met to review the learning materials we have created around accessibility before we set them live.

    Welcoming our new Digital Wooficer

Caws, 5yr old Welsh Sheepdog, enjoys digging, chasing and giving side eye.

A photo of a cute collie mix next to Ed the hyena from the Lion King