This week we’ve:

  • bug fixed forms including checking links to external content work correctly, document upload settings are at maximum upload capacity and that the wording of confirmation emails makes sense
  • started design thinking on one ‘change a bird licence’ form to replace four separate forms
  • presented user feedback and our one year review of the ‘using land we manage’ service
  • had Devs working on a new accordion component and improving our searchable tables
  • started a content audit for the new recruitment platform
  • started reviewing the user feedback surveys for online forms
  • got together in design huddles about content audits and form building
  • been looking at the report an incident page – the aim is to understand what information we need from users, simplify the content and encourage more people to report an incident online
  • looked forward to various parts soon coming together for us to deliver a service with a GOV.UK Pay payment option
  • joined a ways of working session with the customer platform team (mainly observing, but also ensuring user-centred design has its place in the plan). There will be regular sessions for team members outside the delivery team to review, ask questions and contribute
  • met with the species team to review the revised structure for bird licensing pages

What we’re learning about

  • Heledd joined a couple of Camp Digital sessions online. She said that she enjoyed Matt Juke’s talk on working in the open, and Alex Blandford and Katherine Wastell’s “Getting things moving in a system that doesn’t want to” – lots of reflections that resonated
  • Sam joined Public Digital data bites session #57. The ‘reporting environmental incidents online session’ was very relevant to us. It’s interesting to see how they’re using PowerApps and the Dataverse to push incident data into their system: better, real-time and consistent data.

Coming soon

Lucinda has offered Figma training to the team.